That would do quite the opposite I am afraid. It is much better to get it into one ticket. I have brought your ticket to the attention of others.



Your other ticket was posted Jun 29 2008 10:00 AM

There is no support available on Sunday. Giving support the 48 hour business day window is asks for on the website we would still have until tomorrow morning (since the ticket time would start Monday morning) to reply in a normal response time. However a response has been sent to the second email as of now.

Please remember that while the forums contain official support there is a great deal of support email coming in. This is the recommended support channel and we have to see to it first. We are working as hard as we can to address all issues as fast and as well as possible.

I were just told that this is the state IconPackager leaves Vista users when they decide to uninstall IconPackager. I replied the email to support, and urged them to remove the software since it is broken.

Poor by Stardock! Just extreme poor!!!

Birger

Bump.
Do we know if there is any further info on this major bug?
IP is the last OD product that I need to uninstall, but I can't because all my icons vanish.

I haven't got any reply for aprox. three weeks... Poor by Stardock!

Birger

I would love to know what the state of this problem is.

I had suddenly lost most of my icons (no new software-install happening at the time) and refreshing the icon-cache and rebuilding icons didn't do anything to solve the problem.

So I uninstalled IP (after setting the default icons from withing IP) and noticed that not only were all of my Windows-icons gone, but even the icons from my Right-Click menu had disappeared.

Re-installing IconPackager only 'restored' the system to the state it was before the un-install (still a lot of icons missing).

Is there an update to IconPackager in the pipeline?

this is just great, i'm so happy i knew about this before i just uninstalled it. since i had an ongoing ticket open for problems just like this, from december i think, way back when they were using the old helpserv system, that ticket magically vanished, and they want me to start a new 1 in their new system, even though i have all the old correspondences. i don't know what to do anymore, can't seem to get good support, or things fixed that i have issues with. now all my icons are gone, WTF

I found how to fix the problem. Re-install Vista
Drastic I know, but it was a good excuse to give my PC a spring clean.

Unfortunately it means I won't be installing any more Stardock products. I had reached the stage where I only really used Windowblinds, but due to a bug that I reported and was "escalated" (whatever that means) 3 months ago, I have been unable to use it.
So I've gotten used to not having it around. Vista doesn't look that bad really and luckily my subscription has nearly run out, so at least I'm not wasting too much of my subscription money.

harrison1701: that's pretty much the route I'm taking now. I was a fan of Stardock's stuff back in 2006, and decided to renew my sub because I wanted to see how much progress they made with Vista integration, but it is clear that they're not pulling their weight.

Have they officially stated the problems they are experiencing with fully integrating their apps with Vista? it all seems really quiet on their front, they should at least warn users about the problems and label the affected apps as Public BETA "use at your own risk", or include a prompt when users try to install via Impulse or SDC that states this.

I was expecting everything to be near bug-free, well, I was at the very least expecting the most basic features to work properly.. like applying custom icons over all the listed ones within the program, and a working uninstallation process.
If you think about how much time they actually had to get their software working properly with Vista, it has been more than ample, unless they are an extremely short staffed team.

I'm still faced with missing 16x16 icons regardless of how many times I rebuild/repair the Icon Cache.
Please, please Stardock, throw some suggestions at me so that I am able to solve this problem.

Well It looks like I was inducted into the "I Lost My Icons Too" club, When I installed ObjectDesktop". As soon as the installation was complete, most of my icons went on vacation and turned "white/empty". Stardock had me do an un-install which left dirs and sub-dirs and reg entries behind. Then they had me run odnt_zapper, which is their un-install utility. That did not work. Then they want me to muck-around in regedit and manually remove entries and delete dirs and sub-dirs. Bottom line, it took me days to manually recover (95%) of my icons.
Some icons like Microsofts Office (word, excel, etc) seem to be gone forever!
I have emailed sales for a full refund two days ago and have not received a reply!
I have NOT been able to get a live "sales type" person to answer their phone.
I do not have a warm, fuzzy feeling about this.

HaywoodU-

It appears from your previous posts https://forums.wincustomize.com/320694 and https://forums.wincustomize.com/321141 you have received a considerable amount of help suggestions from community members.  Your issues are not common and everyone is trying to get your setup fixed.

Here is Stardock's Return Policy

Taken from the Return Policy:

*Please note that most Stardock programs have demo versions available for preview prior to buying.  Since we do offer shareware versions and customer service is available to answer any questions about the software before and after ordering, full refunds will not be issued for functional software that doesn’t live up to your expectations.  We DO NOT have a “try before you buy” policy: that is why we offer shareware versions of our programs for evaluation."

Please leave a voicemail if we are not available to take your call. We return calls in the order in which they were received. Generally, if you call on a Monday, for example, and we are still working on the emails from Sunday, we will return your call once we get into the tickets from Monday. We treat voice messages and emails equally so everyone ends up waiting their turn.

The nickname that you are using "HaywoodU" is not associated with an email address that has purchases attached to it, so I am not able to look up your ticket from your email address. Our response time is generally less than 48 business hours.

Here is the full return policy:

Please review our refund policy located at: https://www.stardock.com/stardock/sds_returns.html

We offer full refunds after tech support is utilized and is not able to resolve the issues. Specifically, we need to know:
1) Your product name and your subscription/serial number (include *all* the programs of ours that you are running)
2) Your hardware configuration (video card and CPU are the most important ones)
3) What version of Windows you are running
4) A complete detailed report of the issue including any errors that you received and how the problem can be replicated.
Please reply to this email with the information described above.

If these problems cannot be worked out by reasonable means, technical support will instruct you on how to receive a full refund.

If you do not wish to work with support on these problems, I can only offer a partial (75%) refund.

I'll try to say this in the nicest possible way.

The developers should apologise for their shoddy work in implementing an uninstaller, and should compensate for this problem by offering a tool to fix our icons

Everyone seems to be experiencing the same problem, so why continue to treat it on an individual basis via snailpaced e-mail.

Is this problem to do with how Vista handles icons? or is this specifically app related?
It would be great to get some insight into this, because I'm at a total loss in knowing how to restore the few icons that I'm left blank with.

When you lost your icons, did you install the software through SDC or Impulse? and did you uninstall the software using the same?

What version of IconPackager did you download and install when this happened?

I have a support ticket that has been on hold for quite some time now, the ID is #PEQ-545409 btw.

IP was installed via Impulse, and it was the most recent non-beta release.
I also uninstalled it using the same version.
Re-installing it fixed the blank icons on my Start Menu and Windows Explorer (doesn't make sense), but certain 16x16 icons were left permanently blank, such as ones displayed on the systray, or on system tool apps such as AutoRuns, etc.

I believe the 16x16 icons originally went nuts after applying an Icon Package for the first time, such as the razerhid.exe icon on my systray which suddenly turned into a generic app icon, even though Windows Explorer and Total Commander both view razerhid.exe perfectly fine.

I have sinced upgraded to the latest BETA release, and while this has now fixed a different problem to do with Live folders, I am too scared to uninstall the application in-case it royally screws things up again.
Is there any guarantee with the latest release that the uninstall process is safe?

Installing IconPackager through Impulse all the times. Removed it both with Impulse and the standard solution from Windows.

Birger