Hello,

  I posted this in the OS Customization forum but I figured I'd post here as well being that this is a support forum.  Here's the original post:

 

I was hoping someone on here could help me out.  I'm running the latest version of IconPackager (3.99.146  x86).  When I have this running my default Vista icons work as normal.  When I uninstall this program, a lot of icons change over to the blank document icon, some I can fix, some I can't.  When I re-install the program, everything works as normal.  Is anyone else having this issue?  Does anyone know of a fix?  Please help me if you can.  Reason I uninstalled it is that I was having some software issues and trying to find the issue.  Thanks for your help in advance.

 

If you can help in any way I would greatly appreciate it.  Thank you.


Comments (Page 1)
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on Apr 21, 2008
I had this problem too when I uninstalled IP.
Icons went missing from all over the place.
The only way I could fix it was with system restore. ( 
on Apr 21, 2008
When you have it installed set it to Vista default and apply. 
Then go to the settings tab and click the three buttons in the lower right: Rebuild Icon Cache, Repair Icon Images, and Repair shell icons.  Reboot, and uninstall.

Not sure if it'll fix the issue . . but it can't hurt. 
on Apr 21, 2008
Thanks Zubaz,I tried this but it didn't work,didn't hurt either though.   
Instead I just went for a clean install after system was restored.   
on Apr 22, 2008
Thanks all for the suggestions. I ended up doing a system restore. I appreciate the responses and thanks for the help!
on Jun 18, 2008
This is still a problem. You should provide a tiny app that restores the icons.

Birger
on Jun 29, 2008
So this thread was created on April 21 2008.
A pretty nasty problem in which the user had to resort to extreme measures.

Where the hell is Stardock's answer to this problem? Do you guys even test a systems functions if one chooses to uninstall one of your applications?

It's now June 29. I too am experiencing this issue. With Vista, there is no easy way to rebuild your Icons. I've deleted the IconCache.db file and rebooted yet still my system is riddled with generic icons from uninstalling IP. The only way to get all my icons back is to reinstall IP.

Please don't tell me to email support either (which I've already done). I usually get a response saying my ticket was received but that is where the notifications usually end (unless I publicly bitch about it, at which point I will get a response).   
on Jun 29, 2008
have you set IP to the default icons, then rebuilt the cache, repair icon images, and repair shell icons from the IP settings tab before uninstalling?
on Jun 29, 2008
have you set IP to the default icons, then rebuilt the cache, repair icon images, and repair shell icons from the IP settings tab before uninstalling?


yep. Took all the steps previously mentioned here and it did not fix the issue.

As a matter of fact, I have not even applied an Icon Package. Just using the Vista defaults.
on Jun 30, 2008
have you set IP to the default icons, then rebuilt the cache, repair icon images, and repair shell icons from the IP settings tab before uninstalling?


Several times, but still no go.

Birger
on Jun 30, 2008
In the interest of keeping this thread alive and at the attention of a developer I am bumping.
on Jun 30, 2008
In the interest of keeping this thread alive and at the attention of a developer I am bumping.
Emailing support will get it the proper attention.  Bumping this post for the sake of keeping it alive won't.
on Jun 30, 2008
Emailing support will get it the proper attention. Bumping this post for the sake of keeping it alive won't.


As I said earlier.
Please don't tell me to email support either (which I've already done). I usually get a response saying my ticket was received but that is where the notifications usually end (unless I publicly bitch about it, at which point I will get a response).


Also considering the age of this post, it is obviously not high on the concern list. Considering how it messes up someones system, I think it should be higher up the chain.

Also, every time you contact support on an issue by communicating in the notes of the open ticket, it just puts the ticket back at the end of the list. A rather effed up process in itself.

on Jun 30, 2008
Phoon - I looked up your email and was certain to answer it today. You have a pending email still from the weekend but it is still in the early part of the queue and will have to be answered in order. My apologies for the delay in responce. While the forums provide offical responce it is our email support that is always the best course of action for getting a reply. 
on Jun 30, 2008
Emailing support will get it the proper attention. Bumping this post for the sake of keeping it alive won't.


As I said earlier.
Please don't tell me to email support either (which I've already done). I usually get a response saying my ticket was received but that is where the notifications usually end (unless I publicly bitch about it, at which point I will get a response).


Also considering the age of this post, it is obviously not high on the concern list. Considering how it messes up someones system, I think it should be higher up the chain.

Also, every time you contact support on an issue by communicating in the notes of the open ticket, it just puts the ticket back at the end of the list. A rather effed up process in itself.


Phoon, Support seems to take an inordinate length of time to respond. The last communication I got from them on my open ticket was 6-18-08 ... nothing since ...and I responded back on 6-19-08

Funny thing is ... I've got a couple other issues that need looking into that have come up since that last communication. I'm debating on opening a separate ticket for each one ... may be faster ... just hadn't wanted to clog up the support queue if I could continue on the same ticket.

I tried posted questions in the 'Official' threads but usually get ignored.   
on Jun 30, 2008
Phoon - I looked up your email and was certain to answer it today. You have a pending email still from the weekend but it is still in the early part of the queue and will have to be answered in order


The email I got was from another ticket. This one is not answered.

pictoratus.. I've found support to be either very very good, or so slow to respond that you never get an answer on your tickets. No in between.
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